Return & Refund Policy

At Seoryn Beauty, customer satisfaction is important to us. We want you to shop with confidence, knowing that if something goes wrong with your order, we're here to help.

For all return and refund enquiries, please contact us at seorynbeauty@outlook.com.

1. Our 30-Day Return Policy

You have 30 days from receiving your order to request a return, subject to the conditions outlined below and applicable consumer protection laws.

For change-of-mind returns, products must be unused, unopened where applicable, and in their original packaging where reasonably possible. Proof of purchase, such as your order confirmation or receipt, is required.

Due to hygiene and safety considerations, opened or used skincare and personal care products may not qualify for change-of-mind returns. This does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

How to Request a Return

Please email seorynbeauty@outlook.com with your order number, the product you wish to return, the reason for your request, and photographs where applicable.

Please contact us before sending any item back. Our team will review your request and provide the necessary return instructions.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item arrives damaged, defective, incorrect, or incomplete.

Email seorynbeauty@outlook.com with your order number, a description of the issue, and photographs where possible.

We will assess the matter and provide an appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement, refund, or another suitable remedy.

Your legal rights are not affected by opening or inspecting a product where permitted by law.

3. Non-Returnable Items

For hygiene and safety reasons, certain products may not qualify for change-of-mind returns, including:

• Opened or used skincare and personal care products that cannot reasonably be resold for hygiene reasons.

• Sealed products that have been unsealed and are unsuitable for return for health protection or hygiene reasons.

• Products damaged through misuse, neglect, or improper storage after delivery.

Sale items and gift cards may be subject to specific change-of-mind return conditions where permitted by law.

These restrictions do not apply where applicable law requires a return, refund, replacement, or other remedy.

If you are unsure whether your product qualifies for a return, please contact our team for assistance.

4. Exchanges

If you wish to exchange a product, please email seorynbeauty@outlook.com. Exchanges are subject to product availability and applicable return conditions.

Where appropriate, we may recommend returning an eligible item and placing a separate order for the replacement. This does not affect any statutory rights you may have.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the request may need to be handled under our return policy.

Any cancellation rights provided by applicable law remain unaffected.

6. Refunds

Once a returned item has been received and assessed, we will notify you of the outcome of your refund request.

Approved refunds will generally be issued to the original payment method where possible. Please allow up to 10 business days after refund approval for processing. Your bank or payment provider may require additional time for the funds to appear.

If your refund has not arrived after this period, please contact us at seorynbeauty@outlook.com so we can assist you.

Refunds and other remedies required by law will be handled in accordance with the applicable legal requirements.

7. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return.

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law. For damaged, defective, or incorrectly supplied items, we will advise you on the appropriate arrangements in accordance with applicable consumer protection laws.

Please wait for our instructions before sending any item back.

8. International Orders

Customers ordering from outside South Africa may have additional consumer rights depending on their country of residence.

Where applicable, mandatory international consumer protection laws, including statutory cancellation rights and relevant exceptions for sealed hygiene-sensitive products, will be respected.

Nothing in this policy excludes or limits any mandatory rights available to you under applicable law.

9. Contact Us

For questions about this policy or assistance with a return or refund, please contact us:

Store: Seoryn Beauty
Email: seorynbeauty@outlook.com

We appreciate your trust in Seoryn Beauty and are committed to handling your concerns fairly, professionally, and with care.