Returns & Refunds

At Seoryn, we want you to feel confident when shopping with us. If there is an issue with your order, we're here to help.

🔄 Returns

You may request a return within 30 days of receiving your order, provided the item meets our return requirements.

To be eligible for a return, the item must:

• Be unused and unopened
• Be in its original packaging and condition
• Include all original accessories, where applicable
• Be returned with proof of purchase

For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

📦 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

We'll review the issue and, where appropriate, arrange a replacement or refund.

💰 Refunds

Once your return or claim has been reviewed and approved, we will process your refund to the original payment method used for the purchase.

Please allow your payment provider or bank additional processing time for the funds to appear in your account.

🚚 Return Shipping

If you are returning an item because you changed your mind or no longer want the product, return shipping costs may be the customer's responsibility.

If the item is damaged, defective, or incorrect due to an error on our part, we will work with you to resolve the issue.

❌ Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.

Items that are clearly marked as non-returnable at the time of purchase are also excluded.

📝 How to Request a Return

Before sending anything back, please contact our customer support team through our Contact Us page.

Do not send an item back without first receiving return instructions from our team.

⚠️ Important

Refunds and returns are subject to the requirements outlined above and applicable consumer protection laws.

If you have any questions about our Returns & Refunds Policy, please contact us. We're always happy to help.

Thank you for shopping with Seoryn.